Return & Refund
At Washifa Jewels, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return and refund policy. Here’s what you need to know:
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original condition, and returned within 3 days of receiving your order.
- Items that have been customized, altered, or damaged by the customer are not eligible for return.
Initiating a Return:
- To initiate a return, please contact our customer service team within the specified return period. You can reach us via email at contact@washifajewels.com or through our website’s contact form.
- Please provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping method to ensure that your return is safely delivered to us.
Refund Process:
- Once your return is received within 3 days and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to the original method of payment within 3 business days.
Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Additional shipping charges may apply.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or repair.
Non-Returnable Items:
- Certain items are not eligible for return, including earrings (for hygiene reasons) and items that have been personalized or engraved.
Questions or concerns:
- If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Washifa Jewels is exceptional.
Thank you for choosing Washifa Jewels. We appreciate your business and strive to provide you with the highest quality products and services.